Mexico Health Concierge Privacy Policy
Privacy Policy
Mexico Health Concierge
Last Updated: [30 July 2026]
Mexico Health Concierge respects your privacy and is committed to protecting the personal information and sensitive health information you choose to share with us. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, contact us, submit a form, communicate with us by email, WhatsApp, phone, or social media, or use our medical concierge coordination services.
Mexico Health Concierge is a non-clinical medical concierge and coordination service. We do not provide medical diagnosis, medical treatment, prescriptions, or emergency medical services. Medical care is provided only by independent licensed physicians, hospitals, clinics, laboratories, imaging centers, dentists, recovery providers, and other healthcare professionals.
1. Information We May Collect
We may collect personal information that you voluntarily provide, including:
Name, email address, phone number, country of residence, preferred language, travel plans, appointment preferences, emergency contact information, and general service inquiries.
Because of the nature of our services, you may also choose to provide sensitive health information, including:
Medical history, symptoms, diagnoses, medications, allergies, laboratory results, imaging reports, prescriptions, surgical history, treatment goals, medical records, intake forms, identification documents, insurance or payment-related information, and other health-related details needed to coordinate your requested services.
We only request information that is reasonably necessary to evaluate your inquiry, coordinate appointments, communicate with providers, arrange logistics, and support your care journey.
2. How We Use Your Information
Mexico Health Concierge may use your information to:
Respond to inquiries and consultation requests; coordinate appointments with hospitals, clinics, physicians, laboratories, imaging centers, dentists, recovery homes, transportation providers, hotels, translators, and other service providers; prepare quotes, itineraries, invoices, and service summaries; assist with medical record organization and translation coordination; provide client support before, during, and after travel; improve our website, services, marketing, and client experience; comply with legal, accounting, tax, regulatory, and administrative obligations; and protect the safety, rights, and legitimate interests of Mexico Health Concierge, our clients, and our service providers.
We do not sell your personal information or health information.
3. Sensitive Health Information
Health information is sensitive and is treated with additional care. By submitting medical records, health history, test results, images, or other medical information to Mexico Health Concierge, you authorize us to use that information for the purpose of coordinating your requested services.
This may include sharing relevant information with selected medical providers or service providers only when necessary to support your inquiry, appointment, treatment planning, quote preparation, logistics, or follow-up coordination.
4. Sharing Information With Third Parties
We may share your information with third parties only when reasonably necessary for the services you request. These may include:
Hospitals, physicians, specialists, dentists, laboratories, imaging centers, pharmacies, recovery homes, nurses, translators, transportation providers, hotels, payment processors, accountants, legal advisors, technology providers, and administrative support providers.
When possible, we share only the information necessary for the specific purpose. For example, a hospital may need medical history and identification details, while a driver may only need your name, pickup location, and appointment time.
We may also disclose information when required by law, court order, regulatory request, or when necessary to protect the safety or rights of you, Mexico Health Concierge, or others.
5. International Data Transfers
Because many of our clients contact us from outside Mexico, including Canada and the United States, your information may be transferred, stored, or processed in Mexico or other countries where our technology, communication, or service providers operate.
By using our services or submitting information to us, you understand that your information may be transferred internationally for the purposes described in this Privacy Policy.
6. Website, Cookies, And Analytics
Our website may collect limited technical information automatically, such as IP address, browser type, device type, pages visited, time spent on the website, referral source, and general location data.
We may use cookies, analytics tools, advertising pixels, or similar technologies to improve website performance, understand visitor behavior, measure marketing campaigns, and improve user experience.
You may disable cookies through your browser settings, although some website features may not function properly.
7. WhatsApp, Email, And Online Communications
Many clients choose to communicate with us through WhatsApp, email, social media, website forms, or other digital platforms. These methods may involve third-party platforms that have their own privacy practices and security limitations.
Please avoid sending highly sensitive medical information through unsecured channels unless you are comfortable doing so. When possible, we encourage clients to send documents through secure or agreed-upon communication methods.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information and sensitive health information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of internet transmission, email, messaging, or electronic storage is completely secure. We cannot guarantee absolute security, but we take privacy and confidentiality seriously and limit access to information to those who need it for legitimate business or service purposes.
9. Data Retention
We retain personal information and service records only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide ongoing client support, comply with legal, accounting, tax, regulatory, and administrative obligations, resolve disputes, and maintain business records.
When information is no longer required, we may delete, anonymize, or securely archive it.
10. Your Rights
Depending on applicable law, you may have the right to access, correct, update, cancel, oppose, restrict, or request deletion of your personal information. In Mexico, these rights are commonly known as ARCO rights: Access, Rectification, Cancellation, and Opposition.
You may also request to withdraw consent for certain uses of your information, subject to legal, medical, administrative, or contractual limitations.
To exercise your privacy rights, please contact us at:
Mexico Health Concierge
Email: info@mexicohealthconcierge.com
Phone/WhatsApp: +52 (662) 466-2510
Address: [Insert Legal Business Address]
We may ask you to verify your identity before processing your request.
11. Minors
Our services are intended for adults. If services are requested for a minor, we may require authorization from a parent or legal guardian before collecting or sharing personal or health information.
12. Medical Disclaimer
Mexico Health Concierge is not a hospital, clinic, medical provider, insurer, or emergency service. We do not diagnose, treat, prescribe, or guarantee medical outcomes.
Any medical decisions, diagnoses, treatment plans, procedures, prescriptions, or follow-up recommendations are the responsibility of the licensed healthcare professionals and institutions providing care.
In case of a medical emergency, call local emergency services immediately.
13. Updates To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technology, or business practices. The updated version will be posted on our website with a revised “Last Updated” date.
14. Contact Us
For questions about this Privacy Policy or how your information is handled, please contact:
Mexico Health Concierge
Email: info@mexicohealthconcierge.com
Phone/WhatsApp: +52 (662) 466-2510
Website: www.mexicohealthconcierge.com